FREQUENTLY ASKED QUESTIONS

Q. Who is eligible to participate in the Red Lotto Promotion?

A. Eligible participants must be Australian residents aged 18 or over and have purchased an eligible Red Smoke Alarm product.

Q. What are eligible Red Smoke Alarm products

A. To be an eligible Red Smoke Alarm product, it must be one of the below listed Red Smoke Alarm products AND have a serial number on the alarm

Q. When does the Red Lotto Promotion start and end?

A. The promotion runs from 02/01/24 at 12:00am AEDST to 01/07/24 at 11:59pm AEST.

Q. How can I enter the Red Lotto Promotion?

A. To enter, visit the promotion entry page, provide your details, and upload the unique serial number from the eligible Red Smoke Alarm product you purchased.

Q. What is the specific process for uploading the unique serial number from an eligible Red Smoke Alarm product?

A. All eligible Red Smoke alarm products will have a serial number on the bottom of the alarm that you are able to enter on the promotional page.

Q. I bought an eligible Smoke Alarm but it doesn’t have a serial number is it eligible?

A. Only Red Smoke Alarm products with serial numbers are eligible for this promotion. If you have purchased an eligible product type that doesn’t have a serial number that alarm is not valid for entry.

Q. Can I make multiple entries?

A. Yes, multiple entries are allowed. However, each entry must be associated with a unique serial number (one entry per smoke alarm).

Q. Are there any limitations on the number of entries per person or per day?

A. No, each eligible product that you purchase is valid for entry. This means if you purchase 20 products each product can be entered. 

Q. Do I need a copy of my Tax invoice?

A. Yes, you will be asked for proof of purchase and an image of your serial number on your alarm to confirm eligibility for this promotion.

Q. What are the instant win prizes in the Red Lotto Promotion?

A. The instant win prizes available to be won during the Promotional Period are: 

• 6 x $5,000 Digital Visa Gift Card; 
• 300 x $50 Digital Visa Gift Card; and
• 3,000 x $5 Red Dollar Rewards 

Q. How will I be notified if I win an instant prize?

A. Instant winners will be notified immediately on the screen. Prizes exceeding $250 will also be published online at www.thinkredrewards.com/redlotto/winners

Q. Are there any restrictions on using the Digital Visa Gift Cards?

A. The Digital Visa Gift Cards are valid for twelve months from the date of redemption, and any unused balance will be forfeited. You can use the Digital Visa Card anywhere worldwide that accepts Visa.

Q. How can I redeem Red Dollar Rewards?

A. Red Dollar Rewards can be redeemed by members of the Red Dollars Rewards Program via the Red Dollars platform. Please refer to the program's terms for details: www.thinkredrewards.com/reddollars/terms

Q. What happens if a prize is unavailable?

A. Red Smoke Alarms may substitute the prize with one of equal value or specification, subject to regulatory authority directions.

Q. Can I exchange or get a refund for the prizes?

A. Prizes cannot be exchanged or refunded unless expressly stated in the terms and conditions.

Q. What happens if I return an eligible Red Smoke Alarm product for which I won a prize?

A. Red Smoke Alarms may reverse any Red Dollars or cancel Digital Visa Gift Cards issued as prizes.

Q. Can I transfer or sell the prizes I win to someone else?

A. Prizes are for personal use only and cannot be used for commercial purposes or sold.

Q. What should I do if I'm unsure about the eligibility of a specific Red Smoke Alarm product?

A. You can check the list of eligible products on the official website or contact Red Smoke Alarms for clarification.

Q. What is the procedure for claiming instant win prizes?

A. If you are a winner, your prize will be emailed to you instantly. If you win the $5000 prize, a Red Smoke Alarm representative will reach out via phone within 24 hours. 

Q. How can I contact Red Smoke Alarms for clarification on any aspect of the promotion?

A. You can contact our customer service team on: help@thinkredrewards.com.au

Q. How long do I have to use the Digital visa card?

A. Prepaid Digital Visa Gift Cards have a 12-month activation and spending period starting from the email issue date. You can easily monitor your card's expiry date, track transactions, and check the balance via the Red Dollars website.

Q. Can I check the balance on my Card?

A. Yes, you can conveniently check the balance on your Digital Visa Card by visiting the True Rewards app. Simply log in to your account and access the card details in your wallet to view your remaining balance.

Q. Can I get a physical visa card?

A. No, our promotion exclusively offers Digital Visa Cards. These cards are compatible with all mobile phone types and can be conveniently used for online and in-store purchases.

Q. How can I make a purchase online?

A. You can access your card details via the True Rewards app to make online purchases.